FAQs – OTIP

OTIP

OTIP Approved Provider

  • ETFO ELHT has selected Trainers Choice as their approved provider for surgical/compression stockings.
  • As an OTIP approved provider, Trainers Choice offers only the highest quality compression and surgical stockings for the best value for your benefit dollars.
  • The OTIP exclusive Trainers Choice website is designed specifically for plan members and provides a seamless shopping experience that combines ordering and claiming surgical stockings all in one place.
  • Direct billing – Eligible expenses will be invoiced directly to Manulife by Trainers Choice (Similar to assignment of benefits for e-provider claims)
  • Trusted quality – Trainers Choice products are all satisfaction guaranteed, made with the best athletic compression, and backed by a group of professionals, including Certified Athletic Therapists and Compression Sock fitters.
  • Fast and free shipping

The OTIP exclusive Trainers Choice website is designed specifically for plan members and provides a seamless shopping experience that combines ordering and claiming surgical stockings all in one place.

The easy online ordering system requires no up-front payment and free shipping for eligible purchases once your eligibility has been confirmed.

As an OTIP approved provider, you can be sure that Trainers Choice offers only the highest quality compression and surgical stockings for the best value for your benefit dollars.

The OTIP exclusive Trainers Choice website is designed specifically for plan members and provides a seamless shopping experience that combines ordering and claiming surgical stockings all in one place.

As part of the checkout process, you are directing the claims payor to pay Trainers Choice directly.

After you have made your purchase on the OTIP exclusive Trainers Choice site, you’ll receive an explanation of benefits (EOB). Your EOB provides details of your purchase and the coverage provided to you by your ETFO ELHT Benefits Plan and is available by logging into My Claims on the OTIP plan member site.

You can shop the OTIP exclusive Trainers Choice website for eligible medically necessary stockings if your ETFO ELHT Benefits Plan provides primary coverage for you and your family members.

If you or your dependants have primary coverage under another benefit plan (e.g. your spouse’s plan) you are invited to shop the Trainers Choice retail site using discount code OTIP22 to make your purchase. You will then need to submit your claim to your primary plan first (e.g. your spouse’s plan). Any remaining unpaid amounts can then be submitted to OTIP through your usual method of claims submission.

Shopping Basics

With more than 65 years of experience, JOBST is a global leader in venous and lymphatic disease management. They develop and manufacture compression therapy products used to manage varicose veins, deep vein thrombosis, chronic venous insufficiency, venous leg ulcers, lymphedema and lipedema.

With more than 150 years of history with compression garments, Sigvaris group is committed to helping people feel their best with high-quality and innovative offerings in medical compression therapy every day, worldwide.

Compression stockings put graduated pressure on the legs to help increase circulation and venous return. The amount of pressure the stocking applies to your leg at your ankles is the greatest and then becomes lighter as you move up the leg.

Ready-to-wear and standard off-the-shelf compression garments do not require a prescription. However, medical compression garments require a doctor’s script and is needed at checkout. 

Our sizing uses ankle, calf, thigh, hip, leg measurements and shoe size depending on the stocking style. To choose the right size for you, go to the How To Measure page.

If you are between two sizes, you should choose the size that suits the circumference of your ankle the best. It is not unusual that the foot of the stocking is either too large or too small, but you will not be able to feel this once you take the stocking on. If the foot is 3 sizes larger or smaller than the size you normally use, try stockings with an open toe.

SS is Small Short

SL is Small Long

Ordering

Custom-made compression stockings are ideal for Lymphedema/Edema patients, who often have some degree of shape distortion in their limbs. These garments are made with thicker but breathable materials and can be produced in unlimited shapes and sizes and in all four compression classes, making them a better fit. The thicker material provides stiffness and a higher containment of Lymphedema/Edema, which also makes them less prone to rolling or cutting into skin folds that are present.

If you are looking for custom-made stockings, please visit our associate clinic OrthoHealth if in Barrie, or contact your Physician for a local store.

Once you have been fit for a custom stocking, we would be happy to refill the custom stocking order for you. Just send us an email with the style and size you are looking for! admin@trainerschoice.on.ca

If you want to purchase fitting accessories or non-medical compression stockings, please visit our retail website by signing out of your OTIP account. Once out of your OTIP account, you will see accessories and non-medical stockings with pricing, add to the cart, and check out as a guest. Enter the code “OTIP22” for a discount on your retail purchase.

If you don’t see the specific style or colour you are looking for, call 1-800-706-9834 or email info@trainerschoice.on.ca and we will gladly order your desired product!

Below you will find a brief description of the ordering process.

Step 1: The product page

When you have found the right product and are ready to order, click the “Add to cart” button.

Step 2: Checkout

At checkout, enter Billing Details (name, address, email and phone number).

Click radio buttons that are applicable under the “Contra-Indications”.

Upload doctors script.

Complete coordination of benefits information.

Once all required information is entered, choose the radio buttons beside the “Authorization and Disclaimer” and “I have read and agree to…” and select “place Order”.

Step 3. The order is complete. 

You will quickly receive an email stating ‘order on-hold until we verify eligibility”.

Once we have validated your script, you will receive an email stating your order is processing. 

Step 4. The order is shipped. 

Once we have confirmed eligibility with OTIP, you will receive an email verifying your order has been shipped.   

Yes, our website is secure through an SSL connection. Fulfilling your order with Trainers Choice is fast, convenient, and above all safe.

Through the OTIP portal, payment via credit/debit is not required at checkout. Eligible expenses will be invoiced directly to Manulife by Trainers Choice (Similar to assignment of benefits for e-provider claims.

Shipping & Returns

Eligible orders will be processed and shipped within 1 business day.

*If you are placing a special order, the shipping time can take up to 7 days.

All orders are processed Monday – Friday.

Standard shipping is FREE!

ou can exchange a product within 30 days after purchase. The product must be returned intact, unused, clean and preferably in original packaging. To exchange a product, call or email our team with your order number, name, product(s) you want to return and the product you would like to receive instead. Our team is here to help! Please get in touch with info@trainerschoice.on.ca for a return form and address.

In the case of a warranty claim or question, don’t hesitate to contact Trainers Choice for assistance and clarification on the specific brand and product in question.

Privacy Promise

Our organization, Trainer’s Choice Inc., includes at the time of writing Health Professionals and support staff. We use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. These include computer consultants, office security and maintenance, bookkeepers and accountants, temporary workers to cover holidays, credit card companies, website managers, cleaners and lawyers. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.

 

Commitment to Privacy 

The appropriate collection, use and disclosure of customers’ personal health information is fundamental to our day-to-day operations and to customer care. Protecting the privacy and the confidentiality of customer and retailer personal information is important to the staff at Trainers Choice. Trainer’s Choice values your business and we thank you for your confidence in choosing our company.  As our client, you trust us with your personal information.  We respect that trust and want you to be aware of our commitment to protect the information you share in the course of doing business with us.

Trainer’s Choice wishes to advise you of our policies regarding the confidentiality of the information you provide to our organization. This policy is made under the Personal Information Protection and Electronic Documents Act

 

Applicability of This Privacy Policy 

Our Privacy Policy attests to our commitment to privacy and demonstrates how we ensure that patient privacy is protected. Our Privacy Policy applies to the personal health information, invoicing information and product information of all our customers that is in our possession and control.

 

To Read More of Our Privacy Policy, Please Contact Us.