Frequently Asked Questions

Shopping Basics

Jobst

With more than 65 years of experience, JOBST is a global leader in the management of venous and lymphatic diseases. They develop and manufacture compression therapy products used in the management of varicose veins, deep vein thrombosis, chronic venous insufficiency, venous leg ulcers, lymphedema and lipedema. Jobst provides compression therapy products to over 80 countries. To meet the highest standards, Jobst products are subject to strict quality controls.

Sigvaris

More than 150 years of history with compression garments, 60 years of expertise in medical compression therapy. Sigvaris group is committed to helping people feel their best with high-quality and innovative offerings in medical compression therapy, every day, worldwide. Their portfolio caters to a wide range of different needs and indications. Sigvaris products are developed to support patients in making their lives as restriction-free as possible.

Our sizes are based on your ankle, calf, thigh, hip and leg length measurements, and shoe size depending on the style of stocking. In order to choose the right size for you go to the How To Measure page.

Ordering

If you don’t see the specific style or colour you are looking for, call 1-800-706-9834, or email info@trainerschoice.on.ca and we will gladly order your desired product!

Below you will find a brief description of the ordering process.

Step 1: The product page

When you have found the right product and are ready to order it, click the “Add to cart” button. The product is added to the shopping cart.

Step 2: The shopping cart

The shopping cart will now appear. There are now two options. Option 1: continue shopping. You do this by clicking next to the shopping cart on the product page. The shopping cart will move away from the screen and you can continue shopping. Option 2: to checkout. To do this, click on the “Checkout” button.

Step 3: Checkout

Now you come to the checkout page. Here you must enter your shipping and policy details. In addition, you must upload a pdf of the doctor’s script for the compression stockings (for our team to verify you are eligible and have chosen the correct stockings), and complete a contra-indications form (to ensure the stockings are safe for you).

Step 4. Send

Choose your preferred shipping method.

Step 5. The order has been placed

You have now completed your order. You will quickly receive an email stating ‘order pending approval’, along with an order reference number and video links on how to don/doff your stockings. Once our Certified Athletic Therapists have verified your purchase, you will receive another email confirming ‘order approved’ and your items will be shipped.

Yes, our Trainers Choice compression stocking website is secured through an SSL connection. Fulfilling your order with Trainers Choice is fast, convenient and above all safe.

Payments processed online by our secure online payment processor (PayPal)

PayPal is a processing service that our group uses that enables you to pay with a credit card (on our secure website) without revealing your financial details. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud. PayPal has achieved PCI DSS compliance certification under various programs and standards. This underscores PayPal’s commitment to security as well as the protection and integrity of customer data.

Shipping & Returns

Orders will be processed within 1 business day. If you are placing a special order, the shipping time can take up to 7 days. All orders will be delivered between 9am-5pm Monday to Friday.

Standard shipping is included!

You can exchange a product within 30 days after purchase. The product must be returned intact, unused, clean and preferably in original packaging. If you want to exchange a product for a different size/color/product, call or email our team with your order number, name, product(s) you want to return and the product you would like to receive instead. Our team is here to help! Please contact info@trainerschoice.on.ca for a return form and address.

In the case of a warranty claim or question, please contact Trainers Choice for assistance and clarification on the specific brand and product in question.

Introduction

Your privacy is very important to us. To better protect your privacy the below information explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

Identifying Purposes

Providing particular information to our company through the website is voluntary, however, there are certain details we must collect to place your order (ie. Mailing address, accurate billing information, and medical contraindications). You can be assured that your credit card or debit card information is secured through the checkout process and is not maintained by us beyond the completion of the sale. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

 Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

 

Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Your personal information is never shared with any outside party except for limited personal information that may be provided to your group health benefit insurance company (if you have group health benefits) for reconciliation of membership purposes only.

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