Frequently Asked Questions

OTIP Approved Provider

  • ETFO ELHT has selected Trainers Choice as their approved provider for surgical/compression stockings.
  • As an OTIP approved provider, Trainers Choice offers:
    • The highest quality products
    • Professional and expert advice
    • Convenient and superior service
    • The best value for benefit dollars
    • A seamless shopping experience that combines ordering and claiming surgical stockings all in one place.
  • Direct billing – Eligible expenses will be invoiced directly to Manulife by Trainers Choice (Similar to assignment of benefits for e-provider claims)
  • Trusted quality – Trainers Choice products are all satisfaction guaranteed, made with the best athletic compression, and backed by a group of professionals, including Certified Athletic Therapists and Compression Sock fitters.
  • Fast and free shipping

All plan members with primary coverage provided by the ETFO ELHT Benefit Plan are invited to shop the OTIP exclusive Trainers Choice website for medically necessary surgical stockings.

Shopping Basics

With more than 65 years of experience, JOBST is a global leader in venous and lymphatic disease management. They develop and manufacture compression therapy products used to manage varicose veins, deep vein thrombosis, chronic venous insufficiency, venous leg ulcers, lymphedema and lipedema.

With more than 150 years of history with compression garments, Sigvaris group is committed to helping people feel their best with high-quality and innovative offerings in medical compression therapy every day, worldwide.

Compression stockings put graduated pressure on the legs to help increase circulation and venous return. The amount of pressure the stocking applies to your leg at your ankles is the greatest and then becomes lighter as you move up the leg.

Ready-to-wear and standard off-the-shelf compression garments do not require a prescription. However, medical compression garments require a doctor’s script and is needed at checkout.

Our sizes are based on your ankle, calf, thigh, hip and leg length measurements, and shoe size depending on the style of stocking. In order to choose the right size for you go to the How To Measure page.

If you are between two sizes, you should choose the size that suits the circumference of your ankle the best. It is not unusual that the foot of the stocking is either too large or too small, but you will not be able to feel this once you take the stocking on. If the foot is 3 sizes larger or smaller than the size you normally use, try stockings with an open toe.

SS is Small Short

SL is Small Long

Ordering

If you don’t see the specific style or colour you are looking for, call 1-800-706-9834, or email info@trainerschoice.on.ca and we will gladly order your desired product!

Below you will find a brief description of the ordering process.

Below you will find a brief description of the ordering process.

Step 1: The product page

When you have found the right product and are ready to order, click the “Add to cart” button.

Step 2: Checkout

At checkout, enter Billing and Shipping Details (name, address, email and phone number).

Click radio buttons that are applicable under the “Contra-Indications”.

Upload doctors script, if required.

Enter payment information.

Step 3. The order is complete. 

You will quickly receive an email confirming your order. 

Step 4. The order is shipped. 

Once we have shipped your order, you will receive an email confirmation.

 

 

Yes, our Trainers Choice compression stocking website is secured through an SSL connection. Fulfilling your order with Trainers Choice is fast, convenient and above all safe.

Payments processed online by our secure online payment processor (PayPal)

PayPal is a processing service that our group uses that enables you to pay with a credit card (on our secure website) without revealing your financial details. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud. PayPal has achieved PCI DSS compliance certification under various programs and standards. This underscores PayPal’s commitment to security as well as the protection and integrity of customer data.

Shipping & Returns

Eligible orders will be processed and shipped within 1 business day.

*If you are placing a special order, the shipping time can take up to 7 days.

All orders are processed Monday – Friday.

Standard shipping is included!

You can exchange a product within 30 days after purchase. The product must be returned intact, unused, clean and preferably in original packaging. If you want to exchange a product for a different size/color/product, call or email our team with your order number, name, product(s) you want to return and the product you would like to receive instead. Our team is here to help! Please contact info@trainerschoice.on.ca for a return form and address.

In the case of a warranty claim or question, please contact Trainers Choice for assistance and clarification on the specific brand and product in question.

Privacy Promise

 

Our organization, Trainer’s Choice Inc., includes at the time of writing Health Professionals and support staff. We use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. These include computer consultants, office security and maintenance, bookkeepers and accountants, temporary workers to cover holidays, credit card companies, website managers, cleaners and lawyers. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.

 

Commitment to Privacy 

The appropriate collection, use and disclosure of customers’ personal health information is fundamental to our day-to-day operations and to customer care. Protecting the privacy and the confidentiality of customer and retailer personal information is important to the staff at Trainers Choice. Trainer’s Choice values your business and we thank you for your confidence in choosing our company.  As our client, you trust us with your personal information.  We respect that trust and want you to be aware of our commitment to protect the information you share in the course of doing business with us.

 

Trainer’s Choice wishes to advise you of our policies regarding the confidentiality of the information you provide to our organization. This policy is made under the Personal Information Protection and Electronic Documents Act

 

Applicability of This Privacy Policy 

Our Privacy Policy attests to our commitment to privacy and demonstrates how we ensure that patient privacy is protected. Our Privacy Policy applies to the personal health information, invoicing information and product information of all our customers that is in our possession and control.

 

To Read More of Our Privacy Policy, Please Contact Us. 

Still have a question?

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